Communication
- prototype communication – unpolished and frequent is way better than polished and rare
- get the right people to know what's in your head
- part of leadership is giving guidance - the ability to give tough feedback is one of the most important competencies
- sharing why with the feedback helps the team to grow themselves and decrease the need for them to seek approval when problem solving
- in any human interaction - the amount of required communication is inversely proportional to the level of trust - the ability to build this trust is the difference between an organization that works well and the one that is slow (Horowitz)
- CEO's most important operational goal is to implement communication architecture in the company (Horowitz)
- one on ones are the best mechanism how to propagate information higher up in the company (Horowitz)
- one on ones are employee's meeting and the speaking ratio should be ~90:10 employee:manager